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Typical values

flug-123.de
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Turquoise sea with white surf along a rocky coast, seen from above

Turquoise sea

Service and contact

Questions about a trip, the search or our website? Write to us or give us a call.

How to reach us

You can reach us around the clock by email and phone. If none of us is available, our phone assistant takes down your request and passes it on to us. We reply to emails as quickly as possible, and you are welcome to write to us in English.

Questions about a booked trip

You book package holidays, hotels and flights through the booking engine of our partner travianet. After booking, you receive a confirmation by email. It contains your booking reference and the contact details of the office that handles your booking. For changes, rebookings and cancellations, please contact them directly; that is the quickest way. Who your contracting party is is explained in the terms.

If you get stuck, feel free to write to us with your booking reference at support@flug-123.de.

Postal address

flug-123.de
Wasserstr. 496 (Bürocenter am Schlosspark)
44795 Bochum

General enquiries, data protection and legal matters: info@flug-123.de

Frequently asked questions

Frequently asked questions

Short answers to the questions we are asked most often.

Where can I find my booking?

After booking, you receive a confirmation by email with your booking reference. It also contains the contact details of the office that handles your booking. They are the quickest to help with any changes.

How and when do I pay for my trip?

As a rule, you pay the tour operator directly: depending on the operator, a deposit when you book and the balance a few weeks before departure. The payment methods available are shown in the offer and in your booking confirmation.

Can I change or cancel my trip?

This is governed by the conditions of the tour operator or airline. It is best to contact the office named in your booking confirmation. If anything is unclear, write to us.

My flight is delayed or cancelled. What now?

The airline is responsible. Under the EU Air Passenger Rights Regulation you are often entitled to care, a replacement flight or compensation. Our travel guide explains when you are owed money and how to claim. Read the guide on flight delays